Award-Winning Omnichannel platform that fits your business.

Omnichannel is a sophisticated multi-media dashboard with unlimited potential. Manage and track call conversations, e-mails, Facebook or Whatsapp exchanges. Equip your company with all the tools that can elevate its performance and engage with its customers on all platforms. Our Omnichannel solutions allow your company to easily communicate with clients/customers via their preferred channel creating a seamless customer journey.

Beyond communication

Omnichannel is much more that just communication software. This powerful technology enhances every element of communication from matching customers with knowledgeable team members to following the customers conversation via their preferred platform, allowing this to be transferred to other team members (if required) and tracking/mapping the customer journey.

Managers can now monitor members and survey scores in real-time, comparing actual performance. At Omnichannel 247 we understand how valuable time efficiency is and the automated tools have been desired to improve just that! Allowing your team to focus on high priority tasks and achieve the best results possible.


Enhancing customer experience

The software features intelligent routing meaning inbound inquiries will automatically be sent to the person your customer last spoke to, so your business can provide a more tailored approach and the customer builds a relationship with the team member.

Features such as the speech analytics feature can collect specific words and generate suggested responses that your employees can send with a single click. Saving time and allowing them to quickly filter the conversation.

Working out of hours? Not a problem, employees can easily login to the mobile application and connect to the main dashboard, ensuring every customer interaction is tracked and recorded in your CRM.

The next level of communications.

Omnichannel 247 can help overhaul your business inside and out, by enhancing the customer experience and improving team morale, whilst transforming management and tracking.

The customisable software allows you to select add-ons that suit your businesses needs.
By utilizing this method, our clients are getting much higher success rates.

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