Retail Omnichannel Platform
Retail started as bricks and mortar. Customers had to visit the shop to browse, purchase, and return any products. That has changed.
Advertising was done in store, on the television and magazines and newspapers.
Skip to today, we have fast paced lives, and customers want everything in 1 place. They need to be be able to order online, return online, buy in-store, return online, the customer journey and experience has to be an enjoyable one, stress free, and not time consuming.
If a customer cannot find the information they need online, the purchase will usually be abandoned. Providing a chat function to answer questions regarding material, length, ingredients or whatever the service is you provide, will encourage them to make the purchase as they have all the information they need.
Omnichannel can help you
Improve customer satisfaction
Improve the customer satisfaction rate by improving customer handling, the customer journey and management.
If a retailer is present across all channels, it is the perfect model for everyone involved.
Products are a consistent price across all channels, any loyalty points can be issued in-store and online, any returns can be made quickly and easily.
Any queries made in person, regarding a product bought online can be rectified and all the relative information is available making the customer service journey smooth, creating trust and brand loyalty.
The next level of communications.
Omnichannel 247 can help overhaul your business inside and out, by enhancing the customer experience and improving team morale, whilst transforming management and tracking.
The customisable software allows you to select add-ons that suit your businesses needs.
By utilizing this method, our clients are getting much higher success rates.